Shipping policy

We are committed to delivering your orders promptly and safely. Kindly allow 3-5 business days for us to process and customize your orders. We are committed to ensuring the well-being of our team by taking necessary safety measures during order preparation. Here is everything you need to know about our shipping process:

Local Shipping (Malaysia)

Free Shipping:
Orders above RM200 qualify for FREE tracked shipping within Malaysia.

Standard Shipping Rates:

West Malaysia Small parcels: RM6
Big parcels: RM12
East Malaysia Small parcels: RM16
Big parcels: RM30


Shipping Time: Once dispatched, deliveries within Malaysia take 3-5 business days.

 

International Shipping

We’re excited to offer international shipping soon! Our team is working on finalizing the details, and rates will be calculated at checkout when the service becomes available. Please stay tuned for updates.

Please note that shipping costs paid at checkout cover the transportation of your order only. The shipping costs do not include import duties or local taxes. These fees are the responsibility of the recipient and must be paid upon delivery.

 

Singapore Shipping Rates

Singapore Rates (RM)
<0.5kg 20
<1.0kg 20
<1.5kg 25
<2.0kg 25
<2.5kg 30
<3.0kg 30
<3.5kg 35
<4.0kg 35
<4.5kg 40
<5.0kg 40


Shipping Time: Once dispatched, deliveries to Singapore will take 7 business days.

 

Brunei Shipping Rates

Brunei Rates (RM)
<0.5kg 46
<1.0kg 48
<1.5kg 64
<2.0kg 64
<2.5kg 82
<3.0kg 82
<3.5kg 98
<4.0kg 99
<4.5kg 115
<5.0kg 116


Shipping Time: Once dispatched, deliveries to Brunei will take 4 business days.

 

New Zealand Shipping Rates

New Zealand Rates (RM)
<0.5kg 105
<1.0kg 145
<1.5kg 175
<2.0kg 240
<2.5kg 292
<3.0kg 335
<3.5kg 388
<4.0kg 435
<4.5kg 488
<5.0kg 535


Shipping Time: Once dispatched, deliveries to New Zealand will take 4 business days.

 

United States Shipping Rates

USA Rates (RM)
<0.5kg 93
<1.0kg 123
<1.5kg 160
<2.0kg 188
<2.5kg 224
<3.0kg 262
<3.5kg 298
<4.0kg 328
<4.5kg 364
<5.0kg 550


Shipping Time: Once dispatched, deliveries to USA will take 7-14 business days.

 

United Kingdom Shipping Rates

UK Rates (RM)
<0.5kg 101
<1.0kg 126
<1.5kg 136
<2.0kg 150
<2.5kg 171
<3.0kg 192
<3.5kg 218
<4.0kg 234
<4.5kg 255
<5.0kg 297


Shipping Time: Once dispatched, deliveries to United Kingdom will take 5-10 business days.

 

Australia Shipping Rates

Australia Rates (RM)
<0.5kg 56
<1.0kg 73
<1.5kg 89
<2.0kg 98
<2.5kg 114
<3.0kg 122
<3.5kg 138
<4.0kg 150
<4.5kg 163
<5.0kg 174


Shipping Time: Once dispatched, deliveries to Australia (Main City) will take 3-7 business days and Australia (Outskirts) 10-14 business days.

 

Processing Time

Our products are lovingly crafted and customized just for you. Please allow 3-7 business days for us to prepare your order before it is dispatched.

 

Cancellations, Returns, and Exchanges

Due to the nature of our products, including customized items, we are unable to accept cancellations or changes once an order has been confirmed. Please ensure all order details are correct before submitting your order.

 

Shipping Policy

We provide fast and reliable shipping across Malaysia. Orders are processed within 3-5 business, with delivery times varying based on your location. For international orders, customs duties and taxes may apply and are the buyer’s responsibility. 

 

Additional Information

  • All orders are shipped with tracking, and tracking details will be provided once your order is on its way.

  • Delivery times may be affected by public holidays, severe weather conditions, or unforeseen courier delays. We appreciate your patience in such cases.

If you have any questions or need assistance, feel free to reach out to our support team. Thank you for choosing Tails for your pet’s lifestyle needs!